Service Levels

"Solicitors...appreciate the set’s swift turnaround of paperwork... There are no awards at the Bar for delivering advice in plain English, but if there were Crown Office Chambers would win by a country mile.” (Chambers UK 2011)

Uncertainty as to the time within which work will be returned is often a complaint which solicitors levy against the Bar. At Crown Office Chambers we monitor the receipt of paperwork and the required date of return. Our aim is that paperwork will be returned within 28 days, or any lesser period that has been agreed in advance or which is clearly marked on the outside of the instructions. However, sometimes other commitments and pressure of work make this impossible, in which case we will get in touch without delay in order to make appropriate arrangements.

Double booking of court appearances will be avoided without the prior consent of the client. Where previous cases run on unexpectedly, the client will be kept fully informed and alternative arrangements will be made.

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